Issues are large problems that are impeding the progress of the project. Issue Management is the process of identifying and resolving issues within a project. By quickly and efficiently managing issues, you can:

  • Limit the effects of unforeseen events on the project
  • Reduce the time spent administering project issues
  • Greatly improve your chances of project success

You can complete the issue management process by taking three simple steps:

Step 1: Identify the Issue
Any member of the project team may identify a new project issue. An is completed to describe the issue and its impact on the project. The actions required to resolve the issue are also identified.
At this point the Project Manager also needs to determine who needs to be involved in resolving the issue.

Step 2: Investigate and Prioritise the Issue
The Issue Form is then forwarded to the Project Manager, who investigates the issue and determines the overall issue priority. The priority of the issue is determined by its impact on the project’s ability to achieve its stated objectives. If the issue is severely impacting the project, then it is assigned a high priority.
When determining the issue priority, the Project Manager considers whether the:

  • Deliverables listed in the scope are affected
  • Quality targets are affected
  • Schedule end-dates are affected
  • Resources are affected
  • Budget is affected

The Project Manager and project team need to recommend the actions to take to resolve the issue.

Step 3: Resolve the Issue

The Project Manager takes the issue, and the recommendations for resolving the issue, to the people that need to resolve the issue.

  • These people were identified earlier.
  • These people need to make a decision on how to resolve the issue.

The Project Manager is then responsible for scheduling and implementing these actions and reviewing the issue on a regular basis to ensure that it has been resolved accordingly. Throughout the Issue Management Process, the Project Manager can monitor and control issues impacting the project by keeping the up-to-date.
By completing these three steps for each issue that arises, you will be able to minimize the effect that issues have on your project and thereby increase its chances of success.

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