A Nudge to Innovation

Home Page, Strategy, Uncategorized

Change initiatives can be mentally and physically taxing because it is more challenging to be in a “mindful” state of learning something new than in a “mindless” state of doing the familiar. Physical or cognitive “nudges” help — not by forcing adoption of new ideas, but by creatively eliminating obstacles so that it happens naturally.


In 2011, Pelle G. Hansen and his students from Roskilde University came up with a litter-reducing nudge that they tested in Copenhagen. The team handed out 1000 candies to pedestrians. All the nearby streets, including garbage cans, ashtrays, and bike baskets were examined for the distinctive empty wrappers, and the wrappers discovered there were counted. Then the process was repeated, but in the second trial, a trail of green footsteps leading to nearby bins was stenciled on the ground. This led to a 46% decrease in the number of wrappers that were thrown on the ground. “The green footsteps certainly caught people’s attention,” says Hansen. “I think they create an atmosphere where the public feel more conscious about litter . . . and perhaps there is also a subconscious inclination to follow the feet.” Hansen’s remarks echo findings from a recent trial at an office block in Amsterdam that was designed to encourage visitors to take the stairs rather than power-hungry elevators. Beginning at the lobby entrance, members of Dutch environmental NGO Hivos laid a series of bright red strips along the floor leading up the stairs. During the 24-hour sample period that followed, the frequency of people entering the building who opted to take the stairs leapt by 70%.

The work environment can present a multitude of hurdles to new ideas. Some are obvious and people complain about them, but others are more subtle and often perceived as a normal part of doing business. Whether obvious or subtle, these hurdles can make the change process more difficult for those whom you are trying to convince.

Innovation efforts can be mentally and physically taxing because it is more time-consuming to be in the “mindful” state of learning something new than in the “mindless” state of doing the familiar. This can encourage skeptics to focus on the barriers as an excuse for not becoming involved.

A basic idea from ergonomics is that physical and cognitive “nudges” can help individuals think about and use something more easily. Innovative organizations apply this logic by designing and spreading affordances that make it easier for people to change. Many times a problem can be solved not by forcing others to adopt a new behavior, but by creatively eliminating the obstacles in the environment so the desired behavior happens naturally.

Changing the environment can be like drawing new painted lines that show how to drive down a highway. As Robert Cialdini, psychologist and author of Influence: The Psychology of Persuasion, points out, “Our brains are designed to go into autopilot once we’ve established a routine that works for us.”

Change the environment in a way that will encourage people to adopt the new idea. Find out what is standing in the way. It may be hard for individuals to know and clearly articulate why they are struggling to make the change. Ask questions, listen carefully, and ask more questions. Look around — see what others are doing. Think about how the innovation could alter their daily routine and make things more difficult for them.

Look for barriers. Are they physical — that is, will the innovation create hurdles in the working environment? Are they systemic — that is, will the innovation require complications in the flow of work and how jobs are done? Are they something else? In his book To Sell Is Human, Dan Pink refers to this process as giving people an off-ramp.

Once you discover a stumbling block, ask for help to find ways to get past it. It can be difficult to uncover a creative solution. You need diverse input. Innovators may be a big help, but involve everyone who may be a good problem-solver. Find useful techniques and best practices that might spark ideas. You may want to present a variety of options for overcoming difficulties, but be aware that offering alternatives can sometimes confuse or burden people with too many options and work against you.

Make small changes instead of throwing out current approaches and completely replacing them with something new. Consider ways to piggyback on the way your organization is already working successfully. Let these little experiments help you help others move in the right direction. Iterate through the learning cycle — sustain momentum as you just do it, take a baby step, provide time for reflection, and celebrate small successes. These experiments should be part of your concrete action plan.

If your experiments are successful and you uncover ways to make life better for people, you can sell the new idea as a way to an easier path. Often people make long lists or increase process and monitoring to reach their goals. All of these efforts increase cognitive load; think instead of a change as a subtraction exercise. Remove tasks to make the environment simpler. The innovation should be a way to free up time and resources to improve lives instead of a heavier burden on already busy people.

Given that many obstacles in the environment can be too large for you to tackle, look for the low-hanging fruit. Move slowly and deliberately to avoid overwhelming everyone and defeating your efforts. Share successes and invite mentors who can help those who are still struggling.

Keep a sustained momentum. Occasionally an experiment will work instantly and sometimes it will fail, but the results always provide a learning opportunity. After a success, it may be tempting to relax and feel that your work is done. As the innovation spreads across the organization, however, new roadblocks are likely to appear — so you must always look for ways to make things easier for the new adopters. Continue to learn about the people and about your organization.

Building an environment that is more supportive of the new idea can help make the transition process quicker, easier and potentially even cheaper for everyone, including you. However, this approach is just one tool for paving a path toward change. By itself, it doesn’t usually result in complex change. The effect of creating an easier path can be short term so, when the novelty wears off, take baby steps by tackling another obstacle that is standing in the way of success.


by Linda Rising and Mary Lynn Manns , August 19, 2015

“Which CRM is Best for My Industry” the Wrong Question to Ask ?

CRM, Home Page

I feel as though a CRM system is an effective vehicle to maximize the benefit of sound business processes – it isn’t, on its own, a solution. We can all agree that platforms such as Salesforce and Dynamics allow for infinite configuration possibilities, but without established business processes in place, the flexibility of those platforms is completely lost on an organisation.

  • How do you progress a contact through a structured sales pipeline process?
  • How do contacts enter your system, and how are they maintained?
  • Does everyone in the organisation have a unified understanding of these processes?

Those are the questions you should be asking first; then you can start to explore which platforms best support your processes. Those processes and disciplines are the difference between having an organisation-wide customer lifecycle platform, and simply having a messy electronic spreadsheet.

Why SharePoint is the last great ‘on-premises’ application

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While it seems like almost every piece of IT is moving to cloud these days, there are still plenty of reasons to keep SharePoint in your server room – where it belongs.
At the Worldwide Partner Conference (WPC) last month in Orlando, we heard many of the same grumblings we’ve been hearing about Microsoft for years now: They don’t care about on-premises servers. They’re leaving IT administrators in the dust and hanging them out to dry while forcing Azure and Office 365 content on everyone. They’re ignoring the small and medium business.

It’s hard to ignore this trend. It’s also true that the cost-to-benefit ratio continues to decrease to the point where common sense favours moving many workloads up to the cloud where you can transform capex and personnel expense to opex that scales up and down very easily.

But SharePoint Server is such a sticky product with tentacles everywhere in the enterprise that it may well be the last great on-premises application. Let’s explore why.

The cloud simply means someone else’s computer

One clear reason is that SharePoint, for so many organizations, hosts a large treasure trove of content, from innocuous memos and agendas for weekly staff meetings to confidential merger and acquisitions documents. In most organizations, human resources uses SharePoint to store employee compensation analysis data and spreadsheets; executives collaborate within their senior leadership teams and any high-level contacts outside the organization on deals that are proprietary and must be secured at all times; and product planning and management group store product plans, progress reports and even backups of source code all within SharePoint sites and document libraries.

No matter how secure Microsoft or any other cloud provider claims it can make its hosted instances of SharePoint, there will always be that nagging feeling in the back of a paranoid administrator’s head: Our data now lives somewhere that is outside of my direct control. It’s an unavoidable truth, and from a security point of view, the cloud is just a fancy term for someone else’s computer.

Not even Microsoft claims that every piece of data in every client tenant within SharePoint Online is encrypted. Custom Office 365 offerings with dedicated instances for your company can be made to be encrypted, and governmental cloud offerings are encrypted by default, but a standard E3 or E4 plan may or may not be encrypted. Microsoft says it is working on secure defaults, but obviously this is a big task to deploy over the millions of servers they run.

Nothing is going to stop the FBI, the Department of Justice, the National Security Agency or any other governmental agency in any jurisdiction from applying for and obtaining a subpoena to just grab the physical host that stores your data and walk it right out of Microsoft’s data center into impound and seizure. Who knows when you would get it back? Microsoft famously does not offer regular backup service of SharePoint, relying instead on mirror images and duplicate copies for fault tolerance, and it’s unclear how successful you’d be at operating on a copy of your data nor how long it would take to replicate that data into a new usable instance in the event of a seizure.

Worse, you might not even know that the government is watching or taking your data from SharePoint Online. While Microsoft claims that if possible they’ll redirect government requests back to you for fulfillment, the feds may not let them, and then Microsoft may be forced to turn over a copy of your data without your knowledge. They may get a wiretap as well. And if the NSA has compromised the data flowing in and out of their datacenters with or without Microsoft’s knowledge, then it’s game over for the integrity of your data’s security posture.

It’s tough for many – perhaps even most – Fortune 500 companies to really get their heads around this idea. And while Microsoft touts the idea of a hybrid deployment, it’s difficult and not inexpensive and (at least until SharePoint 2016 is released) a bit kludgy as well. On top of that, wholesale migration of all of your content to the cloud could take weeks and require investment in special tools, increased network connection bandwidth and all of that. All of these reasons validate SharePoint remaining on premises for most places that are already using it.

It’s (sort of) an application development platform

Some companies have taken advantage of SharePoint’s application programming interfaces, containers, workflow and other technologies to build in-house applications on top of the document and content management features. Making those systems work on top of Office 365 and SharePoint Online can be very difficult beast to tame. With the on-premises version of SharePoint, everyone has access to the underlying environment and could tweak and test it. Office 365 requires licenses and federated identities, and doesn’t offer access to IIS and SharePoint application management features.

[Related: 10 SharePoint success stories]

On top of that, a pure cloud or even a hybrid option still may not be any less expensive than using portions of resources and hardware your company already has…another reason why SharePoint is one of the last remaining applications that will make sense to run on premises for a long time to come.

It’s a choice with less obvious benefits – there is lower-hanging fruit

Email is still the slam dunk of cloud applications. Your organization derives no competitive advance, no killer differentiation in the marketplace from running a business email server like Microsoft Exchange. It is simply a cost center – no one is building applications on top of email, no one is improving or innovating on email in a way that would mean it made sense to keep that workload in your own datacenter. Secure email solutions exist now that encrypt transmissions and message stores both at rest and in transit, so security in the email space is much more mature than, say, hosted SharePoint. No wonder Exchange Online is taking off.

SharePoint is not as clear a case here. While you might choose to put your extranet on SharePoint Online or host a file synchronization solution in the cloud, there are enough reasons not to move SharePoint into the cloud for a variety of audiences and corporations big and small that should see SharePoint on premises long after most everything else has been moved over to Somebody Else’s Computer™.

Jonathan Hassell runs 82 Ventures, a technical writing and consulting firm based in Charlotte, N.C.

Legacy Application Refactoring

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There’s a problem with desktop virtualization on smartphones and tablets: Desktop applications were never meant for mobile use.

Legacy applications, built for a PC with a physical keyboard and mouse, are still critical to today’s businesses. The experience of using them on a touchscreen device, however tends to be extremely clunky. Application refactoring attempts to solve that problem by reformatting and optimizing desktop apps for mobile.

Refactoring should be a familiar term to those in the developer community; it refers to the process of improving software coding and design without changing its intended functions. The new stock of application refactoring vendors — which includes Capriza, PowWow, Reddo Mobility and StarMobile — takes that concept and applies it to legacy software running on modern endpoints.

As an added bonus, application refactoring usually doesn’t require any manual coding, scripting or application development. But with only a few companies vying for attention in the app refactoring market, there’s still a surprising number of different approaches.

Reddo Mobility lets IT pros (or even power users) launch a Windows application and select which of its layouts, buttons and menus to display in an HTML5 Web app with a mobile look and feel.

SharePoint Online customisation – or not !

Home Page, O365, SharePoint
Are You Are Planning A Move To SharePoint Online, If So, Have You Considered Your Customization Strategy?
With the release of SharePoint online the way in which you customize your SharePoint implementation has changed. With the back-end being in the Microsoft cloud, the need for back end coding has now diminished. Microsoft are actually doing this to make your implementations more secure, as if there is no customised back end code the chance of your environment breaking Is greatly reduced and your eventual migration path is much easier.
Despite what many think Microsoft don’t want everyone to conform to the SharePoint that comes out of the box and recommend trying the three below methods for customization:
– Browser based customisation (Using the site settings page)
  • Choose different themes
  • Apply custom CSS files
  • Customize the navigation
– Codeless Solutions (use design manager to leverage your expertise in HTML, CSS and JavaScript)
  • Easily design HTML master pages and page layout’s in your HTML editor
  • Convert HTML to an ASP.NET master page
  • Use InfoPath designer to customize list, workflow and library forms.
– Consider Custom Code Solutions (Develop apps for SharePoint that feature App Parts)
  • Create custom site pages
  • Create custom web parts
I have just scratched the surface of this, Microsoft have provided a lot more information – https://support.office.com/en-us/article/Plan-customizations-solutions-and-apps-for-SharePoint-Online-b7898ebf-69b7-4196-81e3-b04e1a4e7d67

5 ways to become more people intelligent

Home Page, Projects

I’m not just being ‘nice’ or ‘soft’ when I write this. There is a lot of evidence that happy people are significantly more productive, which means that the bottom line gets a boost, too.

If you’re one of the growing number who want to make our project worlds more ‘people-intelligent’, why not try out some of the following suggestions?

1 – Ask a trusted observer to help you ‘see’ what you’re doing, not what you think you’re doing

They’re not the same thing. The leaders I work with are committed to achieving success. They do what they do because they honestly believe it’s right. The problem is that accurate self-perception is rare. How many times have you heard a manager say, “I have an open-door policy. I encourage people to tell me the facts”, only to see the next poor soul who believes it being chewed up and spat out? While the intention is good, the outcome is poor and frustrating for all involved.

I am increasingly suggesting to leaders that I observe them as they carry out their work. The disparity between their perception and reality provides a great number of opportunities. How about pairing up with a colleague and doing this for each other?

2 – Say thanks more often

Financial rewards aren’t all that rewarding. Specific and immediate thanks can mean so much more. Why? Because people need good relationships to flourish and thanks means that you have been seen and appreciated. And if you are thanked, don’t shrug it oŽff. It devalues both the gift and the courage of the giver.

3 – Don’t assume what is important to you is equally important to everyone else. It isn’t!

Listen and you will soon find out what is important. Aligning interests is the best way to create motivation in others. For anyone particularly interested in this, try investigating Nudge theory, which argues that positive reinforcement can influence decision-making at least as effectively – if not more so – than direct enforcement.

One of the best ways to encourage other people to commit to doing something is to involve them. Get them to shape the details, create the plan and propose the method or deliverables. Autonomy plus ownership encourages engagement.

4 – Communicate by listening more than telling

Interestingly, most of us ‘get’ the need to communicate. Unfortunately, it’s too easy for us to optimistically believe that successfully completed presentation is communication. It isn’t. It’s just telling. Since people’s attention span is directly proportional to how interesting the presentation is, the challenge is obvious.

As an alternative, why not say less and ask more? Ask what they’ve understood? Get them to imagine how they could incorporate it into their world. Find out what might stop them. What are their fears? We’ve been given one mouth and two ears and my advice to everyone is to use them in that proportion.

5 – Learn how to make better decisions

Watch a team undertake a SWOT analysis. They bias the input to the outcome they want. Think you can overcome that with brainstorming? You can’t. Groupthink stifles creativity. With the best of intentions, I used to use both techniques. Now that I’ve learned more, I don’t.

Psychologist Daniel Kahneman has highlighted our “pervasive optimistic bias”, which means that we see “the goals we adopt as more achievable than they are likely to be”. We are highly biased when it comes to risk and our own abilities. How come so many dread flights, but happily get into the much more dangerous car?

The implications for projects are too many for this article. But I wonder if this tendency could explain what appears to be the project world’s insistent search for the next ‘silver bullet’ project process?

Self-awareness of your own biases will significantly enhance your own decision making, and give you the opportunity to help others with theirs. So make self-awareness your first and ongoing goal.

Posted by Brenda Hales (www.apm.org.uk) on 5 August, 2015 – 11:38

Is it a Problem or an Incident

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On the IT service desk (and for anyone who studies ITIL), the words ‘problem’ and ‘incident’ are often used interchangeably. Sometimes, people throw in the word ‘issue’ to further confuse the situation. However, these two words have totally different meanings, and the difference is actually important in being able to communicate how urgent the situation is and what needs to be done in order to fix it. Here are the meanings of each word, according to the definitions used by ITIL, and how these meanings translate into the timeliness of the fix needed.

What is an Incident?

An incident is an event that leads to an unplanned disruption of service. The important part to remember is ‘disruption of service,’ because if an issue does not disrupt service, even if it was unplanned and unexpected, it is not an incident. For example, if a piece of hardware fails after hours when nobody is using the system, it is not an incident, because it did not disrupt service. However, if the same equipment failed during the regular workday, it would be defined as an incident because service was, in fact, disrupted. The IT help desk is often the first ones to be made aware of an incident, as they are usually the first point of contact for users experiencing issues with the system.

What is a Problem?

A problem is the underlying cause that leads to an incident. A problem may be something that could lead to the same incident occurring again, or lead to another incident entirely. The problem is essentially the root cause of an incident or incidents.

What Does Fixing an Incident Require?

An incident is urgent due to the fact that it is causing a service outage. Incidents have to be addressed immediately. This might mean immediately fixing the problem causing the incident, or it could mean coming up with a temporary work around to get the system back up and operational until the underlying cause (problem) can be found and corrected more permanently. Incidents need to be logged into the help desk software so that they can be monitored and tracked. Sometimes it takes multiple incident reports to get to the bottom of whatever is causing the underlying problem.

What Does Fixing a Problem Require?

Unless a problem is immediately causing an incident, it isn’t urgent, but it is probably important in order to prevent an incident or more incidents in the future. Fixing a problem often requires testing to find out what the underlying cause of the problem is and perhaps troubleshooting to find a permanent solution.

When using these terms, be sure that you’re using them appropriately. This helps IT workers understand each other better so that they can work together to get systems back up in the short term and eliminate problems that could lead to longer term issues.

How I can Help

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Businesses sometimes struggle with the move to more flexible working practices and the IT challenges it brings. Working remotely on mobile devices, that access systems in the cloud, will become natural. Want to talk, call me, top of the page.

To ensure engagement with staff, you’re likely to need to provide systems that people want to work with.

I can help your business understand what IT platforms tools and services you could be investing in to ensure you’re not left behind in this ever changing world. I understand how IT suppliers & providers work and they sometimes struggle to meet the organisations expectations. Continue reading “How I can Help”

CRM Adoption

CRM, Home Page

To encourage staff to use CRM,  it must be an essential step in the process. If staff don’t need to use the system, they won’t. Its just a fact of change management, there must be a motive. If part of the process defines using CRM then they probably will, over time some affection will arrive and as they begin to get used to the system they will use it more effectively and willingly. Nothing is perfect first time, so hold regular meetings to discuss the functionality of the system and how this could be improved. Feedback is key; so ask users what they like/don’t like and use customisation and training to solve these issues.

OneDrive – Limiting file sync to domain joined PC’s

Home Page, O365

OneDrive for Business enables users to synchronize their files for offline use across their PCs or Macs. One of the most common requests from IT admins is to have the ability to block sync on unmanaged PCs. Now you can enable file sync to work only on domain-joined PCs (and you can even specify which of your domains you want to allow to sync), thereby blocking file sync on personally owned or unmanaged PCs. Note that using this setting means that you will disable file sync on all Macs as they cannot be domain-joined and managed like PCs.

This new control uses PowerShell to limit file sync to a list of permitted domains and, if your organization uses multiple domains, you can select the individual domains from which you allow sync requests.

The PowerShell cmdlet and syntax you use is:

The “DomainGuids” value represents the domain you are allowing. You can find more details on TechNet, including how to determine your domain GUIDs. We also demonstrate this on the show.

Auditing all actions taken against OneDrive for Business files

New auditing controls rolling into the Office 365 compliance center allow you to audit all actions taken against files stored in OneDrive for Business. If you want to monitor activities like which PCs or Macs attempted to sync with OneDrive or who viewed and shared files, the auditing controls provide that visibility. You can learn more in this recent Office Blogs post, and we demonstrate some of the auditing capabilities on the show.

Managing mobile devices connecting to OneDrive for Business data

As more people move to OneDrive for Business to store and access their files, email-based mobile device management (MDM) policies may not suffice to protect data. Now using MDM in Office 365, you can ensure that devices connecting to your OneDrive for Business data are managed. After you’ve set up MDM policies, a device will need to enroll in MDM for Office 365 when it tries to connect to your data using OneDrive for Business or Office Mobile apps. This ensures that the device meets security requirements, enforces PIN log-in and other chosen configurations on the device. You can find out more about MDM for Office 365 and see it in action on the show.

Setting storage quotas in OneDrive for Business

Even though the prospect of having 1 TB of data in the cloud is attractive for many people, several organizations have requested the ability to set smaller quota limits. It could be to limit the amount of data stored, for information protection reasons, or simply to ensure that what people store in OneDrive for Business can sync (and fit) on their PC’s hard drive.

In this case, PowerShell is again used to determine the storage quota. Here’s an example:

We demonstrate this feature on the show, and you’ll find more information for the Set-SPOSite cmdlet on TechNet.

Preventing unintentional sharing to “Everyone” or “All Users” in OneDrive for Business

OneDrive for Business is designed to ensure that only those with viewing or editing permissions can view or edit a file. Many organizations want sharing with people to be a very specific and targeted action. For example, they want their users to determine the specific people they need to share a file with and explicitly invite them through the sharing dialog. We’ve also offered the “Shared with Everyone” folder, which means files placed in this folder automatically grant users permissions and are publically discoverable through Delve. We had a lot of feedback from customers that this folder was an all-too-simple way to avoid specifically nominating people who should get access to a file. Based on this feedback, for all new tenants and users, the “Shared with everyone” folder will no longer be created by default; however, IT admins have the ability to override this setting.

If this is something you’ve been waiting for to protect information, you’ll also be happy to know that there are controls to remove “Everyone,” “All Users” and “Everyone except external users” from the people picker in OneDrive for Business and SharePoint Online. Again, you would use PowerShell to disable these entries from the people picker with the following settings:

More information about the Set-SPOTenant cmdlet is on TechNet and we highlight this as well as the resulting user experience on the show.

More to come in OneDrive for Business

These new controls, all based on your feedback, provide more capabilities to protect corporate information in OneDrive for Business. In the coming months, we’ll deliver a whole range of new user experiences including our new sync client (featuring selective sync), new web client refresh and offline file support for mobile devices. We’ll also bring in new controls for IT admins to manage the scope or span of sharing outside the organization as well as other controls that provide additional ways to protect key business files. So keep checking back; be sure to try out the new management controls today and let us know what you think.

–Reuben Krippner

Microsoft Dynamics CRM Spring 2015 – Immersive MS Excel

CRM, Home Page
The release of Microsoft Dynamics CRM – Spring 2015 includes a helpful new feature; Immersive Excel. This functionality allows a user to manipulate Dynamics CRM data in MS Excel, without the cumbersome “Export to Re-import” process required in the past. The Spring release handles this process behind the scenes now, giving the user a multi-record, frictionless data manipulation experience. However, this feature is only available using Dynamics CRM Online and O365 MS Excel Online.

 Here are the requirements to take advantage of this new, powerful feature:

  • Dynamics CRM Online
  • Separate O365 License required
  • Export to Excel Security Role Privilege
  • Available in the Web Clientclip_image004

Let’s dive right in to demonstrate what can be done with the new Immersive MS Excel. This example contains a list of Leads that need some manipulation. Within  browser session of Dynamics CRM, there is now an option to ‘Open in Excel Online’.


After a few simple prompts, the CRM data is displayed in MS Excel Online, embedded directly into the Dynamics CRM browser session. Now the user can make edits to the data, taking full advantage of all the capabilities of MS Excel. All of the field validation rules remain in place while the user is making edits, as a result there is no cause for concern when the data is saved back to Dynamics CRM.





Once the user has finished making edits to the data (in this example the last name was edited and the status was changed), he/she simply selects the ‘Save Changes to CRM’ button. This does not edit the data directly within CRM, but submits a job to import the changes. The user can view the progress of that job as needed. Once the job completes, the changes are made to the CRM data and visible for the user to consume

Courtesy Dave Baker @ C5Insight 7/30/2015

Your Office in the Cloud

Home Page, O365, Uncategorized

Office 365

brings together the power of the familiar Office applications with business class email (powered by Exchange Online), document sharing (powered by SharePoint Online), and instant messaging and video conferencing (powered by Skype for Business Online).

Everything works seamlessly together to give you the best productivity experience across your devices – from PCs to smartphones to tablets. Because it is a cloud-based service hosted by Microsoft, you always get the latest technology without the need to upgrade your servers and it comes with virus/malware protection, automatic backup, and 99.9% uptime guarantee with a financially-backed service level agreement.


Latest version of Office desktop applications licensed as a subscription
Per user licensing across 5 devices including PC, Mac, iPad/iPhone and Android Tablet
Stream any Office application on a PC while away from your devices
Deploy Office on desktops quickly and effortlessly with click-to-run technology

Exchange Online

Hosted business class email and shared calendar
50 GB of storage space per user
Robust anti-spam and anti-malware
Set and manage mobile access and policies

SharePoint Online

Document sharing and management in the cloud
Share documents with customers or partners with controlled access
Save to the cloud and sync with your devices for offline access using OneDrive for Business
Shared team emails and documents with Site Mailboxes

Skype for business Online

IM, presence, voice, and HD video conferencing
Real-time note taking and document sharing
Conduct Lync meetings with customers and partners
Connect with Skype contacts using presence, IM, and voice


Set up a group in seconds for any team, project or interest
Reach across the company to find the experts you need
Share Microsoft Office documents, PDFs, images and videos
Stay on top of relevant conversations, files and projects happening across the company

Snacking Dining Cooking

Home Page, O365

Imagine if you could access the latest Microsoft desktop suite, while taking advantage of trusted communication and collaboration products to enhance efficiency and reduce cost. Imagine if it was available for a per user per month price, meaning you could pay for what you need, when you need it.

With Microsoft Office 365, that possibility becomes a reality. The Office 365 offer helps you take full advantage of the latest technology, whatever the size of your business. What is more, with our ongoing support, you can secure maximum business benefit from your investment.


With Microsoft Office 365, you can:

Collaborate: Office 365 enables colleagues and business partners to work effectively together, sharing documents and information with ease. This enhances efficiency, and facilitates productive team working.

Work remotely: Because it is hosted on the Cloud, Office 365 enables your staff to work efficiently, wherever they are located on any device; Phones Tablets PC’s. Snacking Dining Cooking

Use the best IT products: Office 365 incorporates the latest version of Microsoft Office and always will, as well as other indispensable tools like SharePoint , Exchange and Skype . That means you never have to worry about your technology being out of date, you will always be on the latest versions for free.

Pay as you go: Why pay upfront for technology you may not always need? With Microsoft subscriptions per user per month pricing, you’ll only pay for the technology you use. If you need to expand, or contract, you can do so with ease – simply add or remove users, and they’re ready to get working.

Microsoft Office 365 includes the following products:

  • Microsoft Office: The world’s premier desktop suite – updated continuously forever
  • Email Online: Organise email, calendar and contacts on the Cloud, with all the constant protection of Microsoft’s latest anti-virus and anti-spam solutions.
  • SharePoint Online : Connect with colleagues and business partners, share documents, and work smart – and, with my help, maximise the business benefits of this innovative product.
  • Skype for Business: Keep in touch, with Cloud-based instant messaging, video conferences, screen sharing and online meetings.
  • Yammer: Just collaborate in a social way with your staff and customers

Next Steps:

Contact me to discuss your requirements. E: pdbenfield@me.com M:07900 180490