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Home Page, O365, Uncategorized
Adoption Drivers With a goal of becoming a billion dollar in revenue company by 2017, DISYS continues to grow rapidly and expand globally. After implementing several cloud-based enterprise applications such as SalesForce, Office 365 and BMC Remedyforce, the company was looking for an identity management solution that was scalable and could accommodate the addition of new systems. “There was one that SalesForce offered, and some other pretty crude upload/download methods that were not automatic,” said Hachwi, the IT infrastructure manager responsible for desktop, network and voice services, as well as systems architecture. Hachwi’s team looked to Netflix for guidance. “We're trying to really mirror how Netflix enterprise IT operates and push new applications and infrastructure to the cloud,” said Hachwi. “We don't want to maintain a large internal infrastructure with…
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6 CRM predictions for 2016

CRM, Home Page, Strategy
So what will be the big trends in CRM in 2016? Here are six predictions. CRM software will become even more social. “In 2016, we'll see a lot more CRM providers adding new social media features, whether that be tracking customer interactions or suggesting new contacts,” says Marc Prosser, cofounder, Fit Small Business. “Nimble is out ahead on this, but expect others to add these features while their team (and others) devise new ways CRM can take advantage of social media.” Mobile CRM will become a must-have. In 2016, “we'll see CRM go mobile in a big way,” says Prosser. “So far, most mobile CRM apps have focused on providing a basic phone-ready version of the desktop version, usually without the full set of features.” Over the next 12 months,…
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True Cloud Architecture or just Cloud Hosted – Cirrus True Cloud

Home Page, Strategy
To take a single instance of a product, host it in a data centre and connect this up to your site or wide area network (WAN) you have simply changed the location of where your infrastructure sits. Yes a Telecity data centre in London will be far more secure than your own server room but the operating principles and single points of failure remain. For most services that are not business critical or what are called “high availability” services, this works and is enough. For services that would have a serious business impact were they to go down for an afternoon as we saw yesterday – you need to look at True Cloud. True Cloud is where you have multiple instances of your product in different locations, and services can…
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Cloud Applications – Out of Sight, Out of Mind?

CRM, Home Page, Strategy
Very interesting reminder.... I’m just completing a project where all the telephony for the client I am working for has moved to a cloud service provider – every part of the service from ACD, SIP Proxy, SBC and the associated reporting tools and user management all reside there. It has been a very interesting project from both a technical and planning perspective, one of the biggest learns that I have taken away from it is the knowledge that even though a platform might sit in the cloud it is very important to consider the service that is being provided and what you, as the client needs to have in place to make it an overall success. Of course it’s possible to have Cloud Storage as a Service or Telephony as…
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ITIL IT Service Management in 5 Minutes

Home Page, ITIL, Strategy
Organizations all over the world, from NASA to Disney, utilize ITIL to help improve their IT processes. But what is ITIL Service Management? Here’s what you need to know, and how you can use ITIL to benefit your own IT organization. What Does ITIL Stand For? ITIL is an acronym that stands for “IT Infrastructure Library”. It was originally developed in the UK as a series of books. These books explained procedures and best practices for the IT industry to follow. The goal was to standardize the management of IT, so everything wasn’t doing their own thing, but had a common set of IT standards to follow. How Does it Work? ITIL Service Management acts as a guideline for service delivery in the IT world. If you are committed to conducting…
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Microsoft Dynamics, the real ERP alternative to SAP

CRM, Home Page, Projects, Strategy
Last Thursday 19th of November, Microsoft gave at last more details about its new Microsoft Dynamics Ax and since them we can start giving more details about this new revolutionary ERP platform. Cloud based (but later alter mid 2016,  also On-Premise), modern HTML5 interface based on Office 365 look and feel, Power BI, Real Time Analytics with On Memory Database Technology, Office 365 & CRM Integration, Machine Learning and much more. This new version present a huge leap in technology but maintaining the proven functionality that have helped thousand of companies along the world to optimise their processes and continue operating in a more challenging and more interconnected economic world. The objective of this post is to focus how Microsoft Dynamics compares to SAP. The other big player on the  ERP…
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Data insight becomes a key competitive weapon in 2016

Home Page, Uncategorized
Less than 30 percent of enterprise architects connect analytics to business outcomes well. Look for more firms to double down on insights in 2016. Three of four enterprise architects strive to make their firms data driven. But well-meaning technology managers only deal with part of the problem: How to use technology to glean deeper, faster insight from more data -- and more cheaply. But consider that only 29% of architects say their firms are good at connecting analytics results to business outcome. This is a huge gap! And the problem is the 'data driven' mentality that never fights its way out of technology and to what firms care about -- outcomes. In 2016, customer-obsessed leaders will leapfrog their competition, and we will see a shift as firms seek to grow…
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CRM activity Records

CRM, Home Page
Microsoft Dynamics CRM has different Activity entities, showing actions from the CRM users.  ActivityPointer records are automatically created when an Activity record is created, enabling developer to retrieve different Activity types with one request. Activities are the actions users do in CRM, often tracking the interaction between users and customers. CRM has lots of different activities PhoneCall Task Letter Email Appointment Fax Custom Activities Tracking the activity of users/customers, records the time spent on CRM records. For cases, you can see activities associated with the case.   Tracking activities allows different people to work a record with a full knowledge of the status of the case. Activity facts Activity is an entity in CRM, you can look at it in the custom solution The activity entity is non-editable. Activity schema name is…
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Microsoft to open UK datacentre

CRM, Home Page, O365, SharePoint, Strategy
After a year of constant and often surprising announcements from Microsoft, the key news this time is that they are to open a UK data centre next year, hosting Azure and Office 365. The new UK-based datacentre is said to be opening from late 2016, though it sounds like the MoD will begin using it sooner than that. O365 and Azuze UK data centre coming 2016 At his keynote speech at the Future Decoded event in London yesterday, CEO Satya Nadella stated that  customers in the UK would at last be able to store data within the country, allaying fears (even I not actual legal impediments) around governance and data protection. In addition to Microsoft Azure and Office 365, the UK datacentre will support Microsoft Dynamics CRM Online sometime afterwards. Microsoft…
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How to Make Microsoft Office Desktop Software Work Seamlessly With Google Drive

Google Apps for work, Home Page
Last December, we shared how Google was making its productivity suite, Google Apps for Work, work “friendlier” with Microsoft Office files. Earlier this week, Google announced what seems a surprising next step in its Microsoft Office embrace: a new plugin for Google Chrome (Windows version only) that enables Google Drive to work seamlessly with Microsoft Office software. Using the new Google Drive Chrome plug-in, people using Office for Windows are able to open their Word, Excel and PowerPoint documents stored in Drive, then save any changes back to Drive once they are done. The move supports Google’s focus on making Google Drive more competitive to Cloud storage leaders like DropBox at the price of weakening its head-to-head competition with Microsoft Office. How it works If you’re working on a Word document, Excel spreadsheet or…
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Data Loader Service: How to Use (Part 2 of 2)

CRM, Home Page
Data Loader Service: How to Use (Part 2 of 2) crmblog crmblog Microsoft MSFT 220,102 Points 4 3 4 Recent Achievements Blog Commentator III Blog Commentator II Blogs All-Star View Profile 13 Oct 2015 9:46 AM Comments 1 This blog post is the second in a two-part post about the Data Loader Service.  The first post can be found here.   This post details a quick walk-through of how to use the service and various features. Configuring Data Loader Service There are 2 steps that need to be completed before this service can be used. Step 1: Deploy the Data Loader runtime for a specific CRM organization Data Loader for every CRM organization needs to deploy a new runtime module to ensure data isolation across organizations and to stay closer to…
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Data Loader Service: Preview Feature for Microsoft Dynamics CRM Online (Part 1 of 2)

CRM, Home Page, Uncategorized
Data Loader Service: Preview Feature for Microsoft Dynamics CRM Online (Part 1 of 2) crmblog crmblog Microsoft MSFT 220,102 Points 4 3 4 Recent Achievements Blog Commentator III Blog Commentator II Blogs All-Star View Profile 8 Oct 2015 11:11 AM Comments 11 Customers are facing challenges with data migration scenario, where each customer/partner has to write custom code or use 3rd party tools to import large volume of data. To help alleviate this pain point, Microsoft Dynamics team has developed a cloud Data Loader service for Dynamics CRM Online. The key benefit of this service is the ability to move your data between flat files and CRM Online, and cut down on implementation costs. We’re pleased to announce preview of this service that will empower organizations to better manage their…
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Why companies are switching from Google Apps to Office 365

Google Apps for work, Home Page, O365
Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps. Motorola’s recent decision to move from an elderly version of Office to Google’s cloud service bucks the more common trend of companies who have been using Google Apps switching to Office 365. It’s not just Microsoft saying that Office 365 is growing (COO Kevin Turner claims that four out of five Fortune 500 companies use the service). Last year, cloud security company Bitglass said traffic analysis gave Google twice the market share of Office 365 among its customers, with 16.3 percent of the market; that went up to 22.8 percent this year as more companies switched to cloud services. However, over the same year, Office 365 grew far faster, from 7.7 percent to 25.2 percent.…
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Google Apps for Work. Powertools, Advanced Document Management

Google Apps for work, Home Page
November 03, 2015 10:30 ET Powertools, Advanced Document Management Integrated With Google Drive, Is Now 'Recommended for Google Apps for Work' Millions of Google Apps for Work Users Now Have Access to an Easy-to-Use Document Management System, Fully Integrated With Google Drive, That Delivers Powerful Features That Boost Productivity and Require Zero IT Expertise to Configure and Manage SAN FRANCISCO, CA--(Marketwired - Nov 3, 2015) - Designed4Work, innovator of advanced productivity tools for Google Apps for Work, announced that Powertools, the document management and workflow technology for Google Drive™, has been inducted into the 'Recommended for Google Apps for Work' program that showcases innovative technologies for users of Google Apps for Work. The announcement was made today by Amit Singh, president of Google for Work, at the Web Summit in…
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Microsoft empowers business transformation

CRM, Home Page, O365, SharePoint, Strategy
ATLANTA — March 16, 2015 — Microsoft Corp. on Monday announced the availability of new products and services designed to enable people and organizations to put data to work, driving better results for business of all sizes. The announcements were made at Convergence 2015, Microsoft’s annual conference for its business customers. “Businesses are hungry to seize new opportunities using technologies like machine learning and predictive analytics,” said Satya Nadella, chief executive officer of Microsoft. “Only when businesses create a culture that empowers everyone to have access to data and insight that drive action will they be positioned to truly transform.” Nadella demonstrated products and services built by Microsoft to empower industries, organizations and individuals to drive insight and action from their data. “Microsoft Azure IoT services combined with Windows 10…
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Office 365 E5 enterprise plan – December 1

Home Page, O365
Microsoft's high-end Office 365 E5 SKU for enterprise users -- which company officials are expecting to grow significantly Microsoft's subscription business -- will be available starting December 1, 2015 The Office 365 E5 plan, which Microsoft announced in July, will be available to customers starting December 1. The E5 SKU is listed on the Volume Licensing price list preview which Microsoft published on November 1. The Office 365 E5 SKU will be replacing the current E4 version. The Office 365 E5 SKU will include Skype for Business (Lync) with support for features including Cloud PBX and Meeting Broadcast; new analytics features, like Power BI Pro and Delve Organizational Analytics; and new advanced security features, such as eDiscovery, Customer Lockbox, Data Loss Protection and Safe Attachments. "With E5, we have expanded…
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MS Word 2016 real-time co-authoring

Home Page, O365
Now that Office 2016 is officially here, we are giving a special nod to one of our coolest features within the suite—real-time co-authoring. The Word team is honored to debut this new capability in Office 2016 for Windows. We work and live in a world where collaboration can’t always happen in person and sharing ideas and information can’t always wait. In fact, a lot of real-time collaboration went into delivering this very blog post—weaving comments and content together between engineering and marketing teams located in different buildings. At times, multiple people were in the document making changes at the same time. Real-time co-authoring in Word 2016 allows for this and, in fact, has been available since 2013, when we introduced real-time collaboration in Office Online. But with Office 2016, we…
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MS OneNote and Office Mix integrate with all major Learning Management Systems

Home Page, O365, Uncategorized
Today, OneNote and Office Mix team up to talk about the work we are doing to integrate with all major Learning Management Systems (LMS) and the benefits this brings educators. We have three key announcements: OneNote and Office Mix are both officially certified to the IMS Global Learning Tools Interoperability (LTI) standard. OneNote Class Notebook LTI is now in General Availability release. OneNote now automatically adds all students enrolled in the LMS course to the course’s OneNote Class Notebook. LMS integration with LTI In June, both Office Mix and OneNote Class Notebook announced LTI support. This means that both apps are easily integrated with all major LMS—including Canvas, Engrade, Blackboard, Haiku, Moodle, Brightspace, EDUonGo, edX, EdCast and Schoology. OneNote Class Notebook allows teachers to launch the OneNote Class Notebook app…
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VMware hails hybrid cloud as answer to enterprise Safe Harbour

Home Page, Strategy
VMware chief claims the roll-out of its hybrid cloud network should help ease enterprise concerns about off-premise data protection VMware claims the outcome of the EU Safe Harbour ruling will cause minimal disruption to its operations and should serve to reinforce its hybrid cloud strategy. The virtualisation giant was among the first to predict that the hybrid cloud model would emerge as the enterprise’s preferred model of consuming IT some years ago, while others backed the public or private cloud. In keeping with this, VMware rolled out its vCloud Air platform in 2013, which is designed to make it easier for users to move workloads between their on-premise and off-premise environments, and the firm has opened numerous datacentres worldwide to support it. Users also have the alternative option to procure…
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Three Ways You Can Recover From an ERP/CRM Failure

CRM, Home Page, Projects
Recovering from a failing  project is an incredibly difficult process. It can require a change in project scope, a hard look at requirements, an introduction of new methodologies and clear project controls. In some extreme situations, the project team and consultants may need to be replaced. After a sobering, no holds barred assessment; the following actions must be taken. Re-examine the ERP Software. Determining if the ERP/CRM software was originally a good fit for the organization is the first step to recovery. The recovery team must determine if the project team evaluated the ERP/CRM options appropriately or chose specific software based on invalid assumptions. While the software is often the immediate culprit, often times it is merely a symptom of the real failure issues: failure to provide adequate change management…
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